Support

We're here to help.

Answers to common questions, and real ways to reach us — no chatbot maze.

✉️

Email support

support@solvifin.com
Mon–Fri, 10 AM – 6 PM IST

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Partnerships

partners@solvifin.com
For banks, NBFCs & HFCs

Help center

Frequently asked questions.

Getting started
How do I check my loan eligibility?+
Go to Check Eligibility and answer four short steps — loan details, personal details, financial details and contact info. It takes about 60 seconds and is entirely self-reported.
Will this affect my credit score?+
No. It's a soft, self-reported check — not a hard bureau enquiry — so it has zero impact on your CIBIL or other credit score. A hard enquiry only happens later, if and when you formally apply with a lender.
Do I need to upload documents to see my matches?+
No. Matches are based on the details you enter — documents are only needed once you decide to formally apply with a specific lender.
Your matches
Why don't I qualify with a lender I expected to?+
Open "Not eligible yet" on your results page — we show the exact reason for every lender that didn't match, and whether it's something you can realistically fix (like your credit score) and roughly how long that takes.
How is the match score calculated?+
It blends how much headroom you have above each lender's minimum criteria, cost competitiveness versus the cheapest eligible offer, and funding speed. It's never influenced by referral commission.
Applying & data
What happens when I click "Apply"?+
You're taken to that lender's own official website to complete your application directly with them. Solvifin doesn't process your loan or hold your funds at any point.
What happens to my personal information?+
It's encrypted in transit, used only to run your check and connect you with matched lenders, and never sold. See our Privacy Policy for your rights under India's DPDP Act.
Still stuck?+
Email support@solvifin.com or use the callback form on our homepage and we'll get back to you within one working day.

Ready to check your eligibility?

A free, soft check across every RBI-registered lender — no documents, no credit-score impact.

Check my eligibility