Legal

Grievance Redressal

Last updated: 1 July 2026

We take complaints seriously and aim to resolve them fairly and quickly. This page explains how to raise a grievance about the Solvifin platform.

Grievance Officer

How to file a complaint

1. Email the Grievance Officer with your name, registered mobile/email, and a clear description of the issue.
2. Attach any relevant screenshots or reference numbers.
3. You will receive an acknowledgement with a complaint reference ID.

Resolution timeline

• Acknowledgement: within 48 hours of receipt.
• Resolution: we aim to resolve within 30 days, in line with applicable norms.
• If we need more time, we will inform you of the reason and expected timeline.

Complaints about a lender

Solvifin is a referral platform, not the lender. If your complaint is about a loan, its terms, charges, recovery or servicing, it should be raised with the lender (bank/NBFC/HFC) you were referred to, through their grievance channel. If the lender does not resolve it within the timeline they specify, you may escalate to the RBI via the RBI Complaint Management System (CMS) at cms.rbi.org.in or the RBI Integrated Ombudsman, as applicable.

Data-protection grievances

For complaints about how your personal data is handled, contact the same Grievance Officer. If unsatisfied, you may approach the Data Protection Board of India under the DPDP Act, 2023.